Last Updated: May 2026
Privacy Policy
At Laundry Day Done, we respect your privacy and are committed to protecting it through our compliance with this policy. This Policy Overview describes the types of information we may collect from you or that you may provide when you visit our website and our practices for collecting, using, maintaining, protecting, and disclosing that information.
Information Collection
We collect various types of information in connection with the services we provide, including:
- Personal Identifiers: Name, physical address, email address, and phone number.
- Payment Information: Securely processed billing address and card details.
- Service Preferences: Detergent choices, folding instructions, and care requirements.
- Usage Data: Website interaction data, including IP address and browser type.
Usage of Information
We utilize the information we collect to provide, maintain, and improve our laundry services. This includes processing your orders, managing your account, and providing you with updates about your service status. We also use this data to personalize your experience and ensure our concierge team meets your specific garment care requirements. Laundry Day Done uses collected data to communicate directly with you regarding pickups, deliveries, and billing. We may also use non-identifying information for internal analysis to optimize our routes and service offerings, ensuring we remain the most efficient laundry concierge service in Lexington.
Data Protection & Sharing
We take the security of your personal information seriously and implement appropriate technical and organizational measures to protect it against unauthorized access, loss, or alteration. Your data is handled with the highest level of care and confidentiality.
- Third-Party Service Providers: We may share information with trusted partners who assist in our operations, such as payment processors and delivery logistics, solely to fulfill your service requests.
- Legal Compliance: We may disclose information if required by law or in response to valid requests by public authorities.
- Business Transfers: In the event of a merger or acquisition, your information may be transferred as a business asset, subject to this policy.
- No Selling of Data: Laundry Day Done does not sell, rent, or trade your personal information to third parties for marketing purposes.
Data Retention
We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, including for the purposes of satisfying any legal, accounting, or reporting requirements. When your information is no longer needed, we securely delete or anonymize it to prevent unauthorized access or use. In some circumstances, you may request the deletion of your data, which we will process in accordance with applicable laws.
Contact Us
info@laundrydaydone.com
Lexington, KY