Laundry Day-DONE is happy and privileged to provide pick-up and delivery laundry services to our customers, offering quality and convenience at an affordable price. Our services are subject to the terms and conditions below. By using our services, you acknowledge and accept the following Terms & Conditions.
1. Contractual Relationship
Laundry Day-DONE provides our Services that include the following: On demand and regular pickup and delivery of laundry before and after laundering. The pickup and delivery location is determined by the Customer at the time that the order for Services is placed. Pickup and delivery will take place on the day chosen by the Customer on LDD business days. LDD will return Customers items on the next business day M, T, W, & Th. Pickup on Friday and Saturday will be returned on Monday. We will pickup laundry on the requested days early as 08:30 AM, the Customer agrees to have their clothes ready for pickup by 08:30 AM. Delivery of laundered clothes will occur between 08:30 AM and 1:30 PM. LDD pickup and delivery drivers are independent contractors. Services of washing, drying, and folding your laundry are completed with methods, standards, quality, and consistency we expect when we do our own laundry. Laundry will be sorted by color, and pockets will be checked for items prior to laundering. LDD will use our best efforts to remove stains, stain removal is not guaranteed. Any items found in the Customer's pockets will be returned to the Customer with your laundered clothes. For the initial laundry Service requested by the Customer, the laundry will be picked up in any 30-45 gallon bag-size or less and laundered. Initial fees charged for Services will be adjusted after conversation with the Customer if the amount of laundry exceeds the 4-5 load/large wash, dry and fold fee. LDD will return the Customer's clothes in our LDD reusable laundry bags which are the Client's to keep. The Customer has the ability to select the laundry products/detergents used from listed product selection groups when ordering Services. The Customer has the ability to disclose any concerns about product selection and use when ordering Services. Services include drying clothes in a tumble dryer with or with our heat as directed by the Customer. LDD, may refuse to launder any garment using our discretion. LDD is responsible for the Customer's items while in LDD's possession, see the Reporting Lost or Damaged Items section of Terms of Service.
3. Customer User Agreement
By using LDD Services, you agree that your clothes are suitable to be washed in water, on a normal cycle using cold or hot water, and dried using heat in a tumble dryer. If the Customer determines that your clothes are not suitable to be dried with heat, the Customer must choose the No heat/Air dried Service and acknowledges that the garments may be damp upon delivery. The Customer agrees not to include any of the following items inside their laundry pick-up bag: non-washable items, items that are labeled for dry cleaning only, items that have been exposed to bed bugs, or any items not meant for laundering. The Customer will empty pockets prior to placing garments in the laundry bag for laundering. The Customer is responsible for any damages caused by items left in the Customer's clothing or laundry bag that causes damage to the your clothing of any customer, the cleaning machines, or any other property of LDD. The Customer is responsible for your clothes once they are returned to you, unpacking the laundered clothes is your responsibility. If the Customer misses a scheduled pickup, the Customer can reschedule the pickup during the next LDD business day. There will be no charge if the Customer misses a pick-up at a designated pick-up location on the first occurance. There will be a charge of $5 for the second or each subsequent missed placement of laundry for pickup Services as ordered by the Customer. LDD will pickup and deliver the Customer's laundry at the location designated by the Customer. The Customer agrees to have laundry available for pickup by 08:30 AM on the scheduled pickup day. Delivery of the laundered items will occur between 08:30 AM and 1:30 PM. Items left for pickup by LDD are not under our care until we have retrieved said items. Items delivered by LDD at a predetermined location by the Customer will not be under the care of LDD once they have been delivered. LDD is not responsible for, and shall not pay for and loss, damage, or theft of items left unattended by the Customer for pickup and delivery. The Customer will place laundry for pickup in any 30 - 45 gallon or less trash bag for the initial pick-up Service. The Customer will use the LDD laundry bags for all Services after the initial Service. Inventory Sheets are available upon the request of the Customer. The Customer should fully and accurately complete this sheet and include it in the laundry bags for pick-up and delivery. LDD will notify the Customer immediately if there is a discrepancy between what appears on the inventory sheet and the items in the laundry bag. Such discrepancies may cause delays as LDD may delay your requested Service until we are able to communicate with the Customer about how the Customer wishes to proceed.
4. Customer Requirements, Conduct, and Representations
In order to use and access the Services, you must register and maintain an active personal user Services account ("Account") with LDD. To create an account you must be at least 13 years of age. Account registration requires that you submit to LDD personal information such as your name, address and mobile phone number and a valid credit or debit card. You agree to provide and maintain accurate, current and complete information about yourself in your Account. You agree to review the fees to be charged for your use of Services and authorize LDD and its affiliates to charge your credit card ("Credit Card") for any and all fees incurred by you for your use of the Services. Your failure to maintain accurate, truthful, complete, and up-to-date Account information, including having an invalid or expired credit card on file, may result in your inability to access and use the Services of LDD. LDD may suspend or terminate your Account and refuse any and all current or future use of the Services. You are responsible for all activity that occurs under your Account, and as such, you agree to maintain the security, secrecy, confidentiality, and integrity of your Account information. In the event of unauthorized use of your Account prior to you notifying LDD, you will be responsible for any incurred charges for Services rendered. Notification of unauthorized use of you account is done in writing of such unauthorized use and you must take steps to prevent reoccurances by changing your Account information. You may only possess one LDD Account per household unless permitted by LDD. You may not assign or otherwise transfer your Account to any other person or entity. You agree to comply with all applicable laws, statutes, rules, regulations, contracts and applicable licenses regarding your use of the Services or site. Additionally, you own and control the rights or have the necessary consents to upload or post your Account information and submitted content in the manner considered by the LDD website. In certain instances LDD or it's affiliates may require you to provide proof of identity to access or use the Services, and you agree that you may be denied access or use of the Services if you refuse to provide proof of identity.
5. Text messages and Contact Consent
By creating an Account with LDD you agree that we may send you informational text (SMS) messages and phone calls as part of the normal business operation of your use of the Services. You can contact us if you do not want to receive texts or calls from us about your Services. You acknowledge that not receiving text or phone calls may impact your use of Services. Occasionally, we may send service announcements, newsletters, and periodic notices about specials and new products or Services.
6. Privacy and Confidentiality
Laundry Day-DONE takes privacy and personal information seriously. LDD uses customer information to provide Services, to process payment, to facilitate billing, facilitate accurate pickup and delivery, and for any other purpose reasonably necessary to provide services under this Agreement. Additionally, personal information may be disclosed when required by law necessary to enforce this Agreement or necessary to protect the rights, interest, property of safety of LDD's employees.
7. Promotional Codes and Special Offers
You are not permitted to share, display, or distribute a promotional code on any website(s) where you are not the primary content owner or by way of search engine marketing. You agree that promotional codes that may be redeemed for Service credit or other features or benefits, subject to the terms that LDD may establish on a per promotional basis.
As a Customer, you understand that Services requested by you will result in a ("Charge") for which you the Customer are required to pay. After you have received Services requested, LDD will process payment of the applicable charges, using the preferred method of payment designated in your Account. An emailed receipt will be sent to you for Services completed. Charges will be inclusive of applicable taxes where required by state and federal law. You understand that charges paid by you are final and non-refundable, unless determined by LDD. Promotional offers made by LDD to certain users may result in a different charge for the same or similar Services, and you agree and understand that these promotional offers have no bearing on your use of Services or Charges applied to you, unless also made available to you. LDD reserves the right to establish, removed or revise Charges for Services at any time. You understand that you will be informed of changes in Service Charges by LDD.
9. Links and Third Party Information
You understand that when using the LDD website you may be exposed to third party content from a variety of sources via links. We do not monitor, review, operate or control any such third party websites/services accessible through these links, and are not responsible for the content available on or through such third party websites/services. You agree that LDD is not liable for any damages or loss caused by or in connection with the use of or reliance on any such third party websites. You understand that these links are for convenience and the inclusion of these links does not imply endorsement or recommendation by LDD and that use of these links by you is entirely at your own risk.
10. Damaged or Lost Laundry
You acknowledge that all laundering processes, regardless of how gentle, cause normal wear and tear on clothing. As a result, we cannot be responsible for any wear and tear of laundry, including loss of buttons, fading, fatiguing, holes, or abrasions. Similarly, we reserve the right to decline laundering any particular piece of laundry if we think that it is not suitable to our services. For any item deemed damaged, the maximum liability assumed by LDD is seventy-five dollars ($75.00) per item regardless of brand, price or condition of the garment, not to exceed two hundred dollars ($200.00) per order and is subject to standard depreciation schedules as spelled out in the Fair Claim Guide from the International Fabricare Institute ("IFI"). Damaged or Lost Items must be reported to us within three (3) days of delivery the item(s). LDD is not responsible for any missing item(s) if not reported within three days. All claims are reviewed on a case by case basis. Items are considered lost twenty days (20) after the initial claim has been made. If an item(s) are deemed lost reimbursement will be at a rate not to exceed five (5) times the cost of the wash, dry, and fold Services.
All sales are final and all payments are non-refundable after Services have been provided. LDD will provide you with the absolute best Services, however, although we are not obligated to refund you for the price of Services, we will consider refunding you the cost of Services requested, if after discussion and review cannot provide you with another solution to make you happy. You agree that if we are unable to fulfill our obligation for Services due to events beyond our control, including but not limited to, natural disasters, dangerous and inclement weather that we are not responsible. If we are unable to pickup or deliver your laundry, we will do so as soon as soon as the roads are safely passable and you agree that the turnaround time for delivery may be altered by such events.
You agree that in the event of any dispute arising between you and LDD relating to this Agreement will be heard solely by a court of competent jurisdiction in the State of North Carolina. Specifically, where the subject matter of a spite is eligible for it, you agree that any disputes shall be heard solely within the lowest civil court of the State of North Carolina ("Small Claims Court"). If you would be entitiled in a dispute to an amount exceeding the monetary jurisdiction of the Small Claims Court, you agree to waive your right to collect any damages in excess of the monetary jurisdiction and instead still bring your claim within the Small Claims Court. You agree that if a dispute is eligible to be heard in Small Claims Court but you would be entitled to an additional or alternative remedy in a higher court, such as inductive relief, you will waive your right to that remedy and still bring the dispute within the Small Claims Court. If you bring a dispute in a manner other than in accordance with this section, you agree that we may move to have it dismissed, and that you will be responsible for our reasonable attorneys' fees, court costs, and disbursements in doing so.
13. Limitations of Liability
Laundry Day Done and its affiliates will not be liable to you or any third party, for indirect, consequential, special, incidental, punitive, or exemplary damages, including, without limitation, lost profits, lost savings and lost revenues (collectively, the "excluded damages") arising out of or in connection with your use or access to or inability to use or access the application, whether or not characterized in negligence, tort, contract, or other theory of liability, even if any failure of an essential purpose of a limited remedy. In no event will the parties' liability to your exceed the amount of one hundred dollars ($100.00). If any applicable authority holds any portion of this section to be unenforceable, then the parties' Liability will be limited to the fullest possible extent permitted by applicable law. You will indemnify, defend, and harmless for any loss, damage, or cost in connection with any claim or action which may be brought by any third party against LDD or the parties relating to any breach of this agreement by you.
14. Term and Terminaton
Either you or Laundry Day Done may terminate immediately, without notice, if you fail to comply with the terms of this agreement. LDD also reserves the right to terminate or suspend your Account and access to the site and Services without prior notice.